Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible after placing it. We will do our best to help if the order has not yet been processed or shipped. Once an order has been shipped, cancellation may no longer be possible.

Returns

Due to the nature of research compounds and laboratory materials, we do not accept general returns or returns based on a change of mind. If you receive the wrong product, a damaged product, or an item with a verified issue, please contact our team so we can review the matter.

Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery.

Please include your order number and clear photos of the package and product. We may ask for additional information to help us review the issue. If the damage is confirmed, PŪR Research may offer a replacement or refund for the affected product, depending on the circumstances.

Incorrect or Missing Items

If an item is missing or you receive a product that does not match your order, please contact us with your order number and details of the issue. We will review the order and, where the error is confirmed, work with you on the appropriate solution.

Refunds

If a refund is approved, it will be issued to the original payment method where possible. The amount refunded will depend on the issue and the products affected. Shipping charges may not be refundable unless the issue was caused by an error on our part or required by applicable law.

Incorrect Shipping Information

Please check your shipping details carefully before completing your order.

PŪR Research is not responsible for delivery problems caused by an incorrect or incomplete address provided at checkout. If an order is returned because of an incorrect address, additional shipping costs may apply if a new shipment is requested.

Lost or Delayed Orders

If your order is delayed or appears to be lost during delivery, contact us with your order number and tracking details. We will review the shipment and work with the carrier where appropriate. A refund or replacement may depend on the outcome of the carrier’s investigation.

How to Request a Refund or Replacement

To report an issue with your order, please contact the PŪR Research team at info@pur-research.com.

Please provide:

• Your order number
• The name of the product
• A description of the issue
• Photos or other supporting information, where relevant

Our team will review the information and let you know what steps are available.

Research Use Only

All PŪR Research products are supplied for laboratory and scientific research purposes only. They are not intended for human or veterinary use.

Policy Updates

PŪR Research may update this Return & Refund Policy when needed. Any changes will be posted on this page with the updated policy.